Privacy Policy
Last updated: April 2025
1. Our Commitment to Your Privacy
Joyful Support is committed to protecting the privacy and confidentiality of personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS Act 2013. We recognise the sensitivity of disability-related information and handle it with the utmost care and respect.
2. Information We Collect
We may collect the following types of personal information:
- Full name, date of birth, and contact details
- NDIS participant number and plan details
- Health, disability, and support needs information
- Emergency contact information
- Financial information for billing and claiming purposes
- Communication records including emails and notes from support sessions
- Website usage data collected via cookies
3. How We Use Your Information
Your information is used to:
- Deliver and coordinate your NDIS supports
- Communicate with you, your family, carers, and support coordinator
- Submit claims to the NDIS and process invoices
- Meet our reporting and audit obligations as a registered NDIS provider
- Improve our services and staff training
- Comply with legal and regulatory requirements
4. Disclosure of Your Information
We will not disclose your personal information to third parties without your consent, except where required by law or necessary to deliver your supports. This may include the NDIS Quality and Safeguards Commission, the NDIA, allied health professionals, or emergency services where your safety is at risk.
5. Storage and Security
Personal information is stored securely using industry-standard protections. Digital records are password protected and access-restricted. Physical documents are kept in locked storage. We retain records for a minimum of 7 years as required under NDIS obligations, or longer if required by law.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Withdraw consent for non-essential uses of your data
- Lodge a complaint about how we handle your information
7. Complaints
If you have concerns about how we have handled your personal information, please contact us directly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
8. Contact Us
For any privacy-related queries, contact our Privacy Officer: